Amazon Prime not so great in 2013

I don’t know what’s happened to Amazon since the beginning of 2013, but their normal level of service is way, WAY below par compared to the past decade+ that I’ve been a Prime subscriber.  I (easily) spend over $10k/year with Amazon Prime for the last ten years, and nothing like this has ever happened on such a consistent level.  Sure, they’ve dropped the ball a couple of times, but every order I’ve made since January (45 orders in all) has been botched in some way.  Usually it’s shipped late, sometimes very late (so-called “Prime” deliveries, which are supposed to only take 2 days max, taking over a week to arrive?).

Case in point, I made several Prime orders, 5 in all, that are supposed to be delivered tomorrow, three still show “Shipping Soon.”  The way things have been going, those items won’t really show up until Monday or Tuesday – 6-7 days AFTER they were ordered, and 3-4 days AFTER they were supposed to arrive.  I’m supposed to be going on vacation next week, and need these items before I go, too bad I can no longer rely on Amazon for timely, PRIME 2-day delivery.

When I first moved to Las Vegas a couple of years ago, I would regularly get my Prime deliveries the next day, since several of their warehouses are near here. And once in a while I even received the shipment the same day! I was loving it!  Now I’m lucky if the order even says it’s been shipped within 48 hours, let alone delivered in that time frame.

I’m not sure what they’ve changed, but I’ve already given them 45 orders this year and my Prime membership comes due in May.  If things don’t at least get back to “normal” (Prime shipments actually being *delivered* within 48 hours), I don’t think I’ll be renewing my Prime subscription.  It’s very unfortunate that their service has so suddenly gone down the hole.

Sorry for the rant, but I had to get it off my chest since it’s really been bugging me the last several weeks, with each subsequent order confirming the downward trend in their service.  Hope y’all are having better luck.


Amazon Prime not so great in 2013 — 1 Comment

  1. Just more ‘fuel for the fire’ – I’ve had two items that have shown “Out for Delivery” since 6AM yesterday (Monday) morning, and they still haven’t shown up Tuesday afternoon – ya, way to go ‘zon. Boo – Hiss

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